Stay safe during your visit to the Mauritshuis
Please note: In connection with the nationally tightened Corona measures, we will unfortunately have to keep the doors of the Royal Picture Gallery Mauritshuis closed again until further notice. We will keep you posted on our website, newsletter and social media channels.
Due to Covid-19 your visit can might be a bit different than you're used to. For example, wearing a facemask during your visit to the Mauritshuis is mandatory. May we ask you to read our safety measures prior to your visit?
On this page we have tried to gather as many information about the current regulations as possible. Feel free to call us (070- 302 34 56) or email us (firstname.lastname@example.org) if you have any questions left!
Prior to their visit
- Whenever possible, please travel to the museum by your own means.
- Visit the museum alone, accompanied by your partner or with children from your household.
- Wherever possible, leave bags and – weather allowing – coats at home. As a temporary precaution, visitors will not be able to use our luggage lockers. However, you can still leave your belongings at our manned wardrobe.
- Unfortunately, we are unable to accept suitcases, trolleys, and other travel luggage. At The Hague Central station, you will find spacious lockers where you may leave your luggage.
- Tickets need to be reserved in advance. This can be done via our website www.mauritshuis.nl.
- As a temporary measure, we are only selling Museumkaarten (museum cards) to those who actually visit the museum. Museum Cards meant as a gift can still be ordered via the website Museumkaart.nl.
- We kindly ask visitors, arriving from area’s marked with an orange travel advice (COVID-19 risk area) to follow the quarantine rules as mentioned by the Dutch government.
Regarding time slots and booking tickets
- We have three time slots per hour (with slots starting on the hour, quarter past, half past) for the start of your visit. This allows us to optimally spread out visitor traffic through the museum. We have not set a maximum duration for individual visits.
- Are you unable to visit the museum at your selected time slot? Please get in touch with us beforehand by phoning tel. 070- 302 34 56.
- Do you still have a valid e-ticket for the Mauritshuis without a time slot? In that case, go online to book the accompanying time slot (free of charge). Please note: you will need to take along both tickets during your visit.
- You will also need to book a time slot (free of charge) for your visit if you have a Museumkaart, Rembrandtpas, ICOM or BankGiro Loterij VIP-KAART. Please note: you will need to take along both your discount card and your time slot ticket during your visit.
- Are you planning to visit the museum with a Holland Pass or Ooievaarspas? Or are you accompanying a wheelchair user? In that case, please select a 'Seperate timeslot ticket' on our website and you will receive your free entrance ticket at our ticket desk.
- Visitors who do not have access to a computer can call us on tel. 070- 302 34 56.
During the actual visit
- Please note: wearing a facemask during your visit to the Mauritshuis is mandatory.
- We are offering guided tours to a limited degree, please contact us for more information via email@example.com.
- At any given time, no more than 110 visitors are allowed inside the museum building as a whole.
- Visitors are free to follow their own route through the museum, provided they adhere to the 1.5 metre distancing rule. The museum has set a personal space of 10 m² for each visitor.
- If you are visiting the museum with children under 18, please clearly agree among yourselves which parent will be supervising which child or children.
- You are free to use the museum toilets, which are cleaned according to a regular schedule.
- Wheelchair users are welcome to take along a companion who can push their wheelchair. This is done at their own risk.
- Visitors who are unable to use the stairs are allowed to use our lifts. Only one person may use the lift at a time.
- The Shop is open, the Brasserie is temporarily closed. Visitors and staff are required to adhere to the 1.5 metre distancing rule.
Frequently Asked Questions
- Do the time slots have an end time?
No, you can look around the museum for as long as you like. There is no end time. An average visit to the Mauritshuis lasts one and a half to two hours.
- I’ve booked online, why haven’t I received my tickets in my email inbox?
The tickets aren’t always sent immediately – it can take up to half an hour. If the tickets haven’t arrived after half an hour, check your spam or junk mail folder. E-mails can sometimes end up in there. If you still can’t find your tickets, get in touch.
- I’d like to make an impromptu visit to the museum. Can I still book a ticket?
Yes, if there’s still availability you can book a ticket. Visit our website for available time slots, or get in touch. If you have a smartphone or computer to hand, you can book an available timeslot straight away.
- When do I need to arrive at the museum? Can I just walk straight in?
We ask that you arrive at the museum no earlier than 10 minutes before your start time so we can manage visitor flow. There is space available outside in the museum courtyard where you can wait. You can join the queue there. A member of staff will check that you have the correct tickets. Inside the foyer, space has been made available for possible queues into the exhibition.
- What should I do if I arrive too late for my time slot?
If you miss your time slot, we’ll check whether any later time slots are available. Call us or speak to a member of staff by the entrance. Please have your 8-digit order number to hand – it starts 0174. We can them amend your booking.
- I’ve booked a time slot, but can no longer make it. What should I do?
Call or email us and we’ll change your time slot to another day that still has available time slots. It would be helpful if you could have your 8-digit order number, which starts 0174, to hand.
- I have reduced mobility – do I still need to stand in the queue? Are there places to sit in the museum or can I borrow a mobility aid?
When you arrive at the museum, you’ll be met by a member of staff. Let them know that you have reduced mobility and you won’t have to wait in the queue for too long and will be directed to the lift as soon as possible. There are seating areas in a number of locations in the museum. We can also lend you a wheelchair. These can be reserved in advance by telephone or e-mail, or you can ask a staff member for one.
- Can I visit in a wheelchair and with a companion?
Absolutely, however you are responsible for observing the rules set out by the Dutch National Institute for Public Health and the Environment (RIVM). If you have any questions, or would like to reserve a Mauritshuis wheelchair, please email or call us. Wheelchair companions receive free entry to the museum, but they will need to book a 'Seperate timeslot ticket' on our website (without a ticket). You will receive your complimentary entrance ticket at the ticket desk.