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Visitor information

In line with national policy relating to the coronavirus the Mauritshuis and Prince William V Gallery are temporarily closed to the public. We are still available for suppliers.

Frequently asked questions

1. Is the Mauritshuis open?

In line with national policy relating to the coronavirus, the Mauritshuis has closed the entire museum to the public. The Prince William V Gallery is also closed to the public.

2. Will the exhibition George Stubbs - The man, the horse, the obsession be extended?

We're currently looking into the options of rescheduling our exhibition programme. Please keep an eye on our website. 

3. Are guided tours and events going ahead at the Mauritshuis?

The museum is closed. For this reason, all events and activities have been cancelled.

4. I purchased a ticket via the website and was planning to visit the Mauritshuis. Will I be refunded?

Our tickets are valid for a year and can therefore be used at a later date.

5. I have booked a guided tour or a ticket for an event at the Mauritshuis. What will happen?

In consultation with you, we will try and rebook your guided tour or event. For guided tours, please contact mail@mauritshuis.nl and for events, please get in touch with your Mauritshuis contact person via events@mauritshuis.nl.

6. I purchased a ticket via a travel agent or reseller. Will I receive a refund if I cancel?

If you booked via a travel agent or reseller, we advise you to contact them directly.

7. We purchased tickets as a group, can these be rebooked or refunded?

Our tickets are valid for a year and can therefore be used at a later date. Group bookings can be rebooked free of charge. To rebook, contact mail@mauritshuis.nl.

8. We have booked a school visit and want to cancel. Will we be refunded?

All school bookings have been cancelled. Schools will receive more information about their booking as soon as possible.

 Mauritshuis aan de Hofvijver

During opening hours:

Access

With an e-ticket or a Museum Card, you needn't go through the cash desk. However, these admission tickets do not grant you priority at possible queues outside and in front of the exhibition room. 

When the maximum capacity of our exhibition room or building is reached, queues may form both outside and in front of our exhibition room. The queues apply for all visitors.

We strive to give the best indication of the waiting time at the premises.

Accessibility

The Mauritshuis is accessible to everyone. Please refer to our comprehensive information for visitors with disabilities.

Photography

You may take photographs without flash in the Mauritshuis. The use of a tripod or selfie stick is not allowed.

In the exhibition room of the Royal Dutch Shell Wing, photography is not permitted, due to the presence of loans from other collections. 

Cloakroom

Umbrellas and bags larger than A4 size cannot be taken into the rooms. You may leave these items at the cloakroom, or use our free lockers (these require a 50 cent coin, which is returned). 

Unfortunately, we are unable to accept suitcases, trolleys, and other travel luggage. At The Hague Central station, you will find spacious lockers where you may leave your luggage.

We regret to inform you that prams, folding bikes and other large items will not fit into our cloakroom.

Eating and drinking

During your visit to the museum, you are welcome in our Brasserie. Eating and drinking is not allowed outside of our Brasserie. Water bottles may also not be taken into the museum.

Visitors with babies and young children

We offer good facilities for visitors with babies and young children. In the Foyer there is a place to change a baby. 

Breast-feeding is allowed in the Mauritshuis. Do you need a quiet place? Ask our colleagues for the special area where you can breastfeed or change the baby at rest. 

Buggies and strollers are allowed in the museum.

Pets

Pets may not be brought along. Guide dogs, however, are welcome.

Lost and found

When you may have lost an item in the Mauritshuis, you can check the iLost service.
All the items the Mauritshuis finds, will be placed on the iLost website.

 

General terms and conditions

During your visit at the Mauritshuis, the general terms and conditions for visitors apply.

 

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