Frequently Asked Questions

Hans Holbein De Jonge Portret Robert Cheseman Met Bezoekers Mauritshuis 1200

Do you have any questions about the Mauritshuis museum? To be able to help you as effectively as possible, we have made a list of the most frequently asked questions.

Can’t find your question here? Don't worry, you can contact us at mail@mauritshuis.nl and 070 - 302 34 56. We are open from Monday to Friday from 9:00 - 18:00 hours and on weekends from 10:00 - 18:00 hours.

Tickets & Time Slots

When is the Mauritshuis open?

We are open every day, except Monday, from 10:00 - 18:00 hours. On Mondays, we open at 13:00 hours.

We have different opening hours on public holidays.

The Prince William V Gallery is open from Tuesday to Sunday from 12:00 - 17:00 hours.

Our online museum is open 24/7.

What is the Prince William V Gallery?

The Prince William V Gallery is a separate building, 5 minutes on foot from the Mauritshuis. Here you can experience part of our collection (more than 150 paintings).

Prince William V of Oranje-Nassau commissioned the construction of the gallery in 1774 to house his impressive collection of paintings.

What is the price of a ticket?

One ticket for the Mauritshuis costs € 17.50. You’ll never need to pay any extra fees for our exhibitions.

If you have a Museum Card, you’ll enjoy free admission. Students receive a discount upon presenting their student cards. The same applies to foreign students.

Please check our entry fees for other exceptions.

Where can I buy my ticket?

You can buy your ticket at our online ticket shop or at the ticket office in the Mauritshuis.

Do I have to book in advance to visit the Mauritshuis?

No, you don't have to. This way you are assured that you can visit the museum. We use time slots to ensure that it does not get too crowded in the museum. Also

You can also come to the museum without a time slot, but you may have to wait a while.

Once inside, you can stay in the museum as long as you like. There's no end time to your time slot.

How do I book a time slot?

At our ticket shop.

Simply choose the type and number of tickets you need. Then select a date and time. The third step is to fill in your contact details.

You will receive your tickets by email within 30 minutes of payment.

I have a Museum Card. Do I also need to reserve a time slot?

Yes. You also need to make a reservation if you have a Museum Card, Rembrandtpas, Friends Lottery VIP card, Rotterdampas, ICOM, or NN staff badge. In the ticket shop, simply select the option, 'Museum Card', 'Friends Lottery VIP card', etc. There are no extra costs involved. Please don't forget to bring your physical discount card when visiting the Mauritshuis.

Can I also show my Museum Card on my smartphone?

Unfortunately, this is not possible. Your Museum Card is only valid if we can scan your physical card. Unfortunately, we also can’t scan copies either.

I have an Ooievaarspas (Stork Pass). How do I book my time slot?

In that case, you can book a time slot online without a ticket. Please don’t forget to bring your Ooievaarspas (Stork Pass) with you to the Mauritshuis.

I’ve bought tickets online, but I haven’t received them yet.

We understand it can be annoying, but tickets are not always sent immediately. It can take half an hour for them to arrive in your mailbox.

What can I do if I still haven’t received my tickets after half an hour?

Please check your spam folder; sometimes they end up in there.

What if the tickets really aren’t there? Then please contact us at 070 - 302 34 56 or by email at mail@mauritshuis.nl.

I’m unable to reserve a time slot online. Now what?

Call or email us and we’ll help you find a solution: mail@mauritshuis.nl / 070 - 302 34 56.

Do I need to print my tickets?

No, that’s not necessary. We can also scan your tickets on your smartphone.

I'm walking past the Mauritshuis and I’d like to pop in right now. Can I?

Great! Have you got your smartphone with you? If so, you can access the ticket shop directly to check if we still have time slots available. Simply book one and come right in.

Or contact us, and we’ll check to see if there are any time slots available.

I bought my ticket before the reopening. Can I still use it now?

Yes, of course! As long as your ticket is still valid, all you have to do is reserve a free time slot.

We can always adjust the validity if your unused ticket is no longer valid. To do so, please send us an email at mail@mauritshuis.nl and don't forget to mention the ticket number.

How long before the start of my time slot should I be there?

Please come on time. To avoid an excessive flow of visitors, we would advise you not to be there more than 10 minutes before the start time on your ticket.

But please don't be late. Your time slot will unfortunately expire if you arrive more than 10 minutes after your start time.

Oh no, I'm late for my time slot! What should I do now?

Please call us (070 - 302 34 56) or consult one of our staff members at the entrance. We’ll check to see if there’s room in one of the subsequent time slots and adjust your reservation if possible.

It’s also useful to keep your 8-digit order number - which starts with 01 - at hand.

 

I’ve reserved a time slot, but I’m unable to make it.

No problem. Simply contact us and we’ll adjust your reservation.

In that case, it’s also useful to keep your 8-digit order number - which starts with 01 - at hand

 

Measures against Covid-19

Do I need to have been vaccinated to enter the museum?

No, that's not necessary. Everyone is welcome! As long as you don’t have any symptoms. If so, we would prefer you to stay at home until you get better.

Do I need to be tested before entering the museum?

No, that’s not necessary. We won’t ask you for a negative Covid certificate upon arrival. We also won’t take your temperature.

We trust that you’ll refrain from visiting the Mauritshuis if you’re feeling unwell.

However, you do need a valid vaccination certificate or Covid certificate for our Brasserie.

So don't forget to take your certificate with you if you feel like a cup of coffee or a tasty lunch after your visit to the museum.

Do I need to wear a face mask in the museum?

It’s no longer mandatory, but you can do so if you wish, of course.

How many companions can I bring to the Mauritshuis?

We do not have a maximum amount of visitors per group.

If you are planning a visit with 15 people or more, please let us know in advance at mail@mauritshuis.nl.

Can I use the toilets?

Yes, and we keep them extra clean.

Do you have a cloakroom or lockers?

We have both. The cloakroom is guarded and the lockers can be locked. You can leave coats and small bags in the lockers.

Unfortunately, we don’t have enough space to store your trolleys and prams.

You can rent luggage lockers to safe-keep your possessions at The Hague Central Station.

 

Activities

What will I see at the Mauritshuis?

In principle, our most famous paintings, like the Girl with a Pearl Earring and The Goldfinch, are always on display.

Sometimes we lend paintings out to other museums; you can find out which ones are out on loan in our loan overview.

You’ll find our new paintings under acquisitions.

The exhibition overview tells you all there is to know about our temporary exhibitions.

Do you also offer an audio tour?

Certainly! In fact, we offer a free multimedia tour. This is where you’ll find all the different audiovisual tours you can do with your own smartphone.

Do you offer guided tours?

Yes, of course! The agenda shows you the tours on offer. You can make your reservations here.

We also offer private tours. Simply send us an email to mail@mauritshuis.nl.

Is the Mauritshuis suitable for children?

Most definitely! Children voted the Mauritshuis one of the best museums in the Netherlands.

During holidays we organise various workshops and guided tours. Our smallest member of staff, Maurits Mouse loves to take children on an adventure, and children can pick up a free viewing route at the service desk.

We also welcome children to celebrate their birthdays in the Mauritshuis.

Can I have my wedding at the Mauritshuis?

Unfortunately we are not a wedding location, but you are very welcome to take your wedding photos in the Mauritshuis. To find out more about this, please send us an email at mail@mauritshuis.nl.

Can I rent a space to organise an event in the Mauritshuis?

Yes, that’s possible. Please find out more about renting a space on our rental page.

I have a beautiful painting. Could you tell me what it’s worth?

Unfortunately we can’t help you with that. We also can’t restore your painting.

You could however contact a specialist at the RKD (Netherlands Institute for Art History) to examine it, or take it to Tussen Kunst en Kitsch.

Accessibility

Is the Mauritshuis accessible for disabled persons?

Of course! If you let our staff know that you have walking difficulties, we’ll make sure you won’t need to stay in the queue too long and you’ll get access to the lift as quickly as possible. We also have seats in a number of places inside the museum.

We also provide wheelchairs and walking sticks that you can use free of charge. If you reserve these aids in advance by telephone or email (070 - 302 34 56 / mail@mauritshuis.nl) we’ll keep them ready for you; however, you can also ask for aids on the spot.

Is it possible to visit with a wheelchair and an accompanying attendant?

Yes, it’s definitely possible. We offer free tickets for all wheelchair attendants.

Please remember that you’ll need to reserve a separate time slot in advance (without a ticket). You can collect your free ticket at the box office.

Can I bring my assistance dog?

Yes. Assistance dogs are welcome, but no other pets.

Does the Mauritshuis have a lactation room?

Yes, it does. We kindly request that you let us know if you wish to use our lactation facilities in advance (070 - 302 34 56 / mail@mauritshuis.nl).

One of our staff members will show you the way. You can also enquire about it on the spot.

Use of our images

Am I allowed to take pictures in the Mauritshuis?

Yes. You are always allowed to take pictures for personal use, but preferably without a flash, selfie stick or tripod. We’d love you to tag us in the social media.

 

I would like to make professional photo/video recordings, can I?

Please contact René Timmermans from our press department.

Am I allowed to use images of your paintings?

All our images are royalty-free and can be downloaded in high resolution from our website for non-commercial use (research/study, educational purposes, personal blogs and social media).

You can access our images on the collection page. If you have any questions about this, please contact us at images@mauritshuis.nl.

Can I use your images in my publication?

Yes, you can. Please mention our credit line: Mauritshuis, The Hague.

We would also appreciate a copy of your publication. Please send it to:

Mauritshuis
Attn. Images
Postbus 536
2501 CM Den Haag

Can I use your images for commercial purposes?

We would be happy to discuss this with you. Please contact our marketing department at mail@mauritshuis.nl.

Can I ask something else about image use?

Of course! Please contact us at images@mauritshuis.nl.

 

Lost and Found

 

 

Oh no, I forgot my coat/glasses/father at the Mauritshuis! What am I going to do?

Don't panic, we post all found objects on iLost and keep them until you come to pick them up.

It might be a better idea to call your dad directly though.